How to build AI Customer Service Chatbot (Complete Tutorial)
2 min read
6 months ago
Published on Apr 23, 2024
This response is partially generated with the help of AI. It may contain inaccuracies.
Table of Contents
Here is a step-by-step tutorial on how to create an AI Customer Service Chatbot based on the closed captions of the provided YouTube video:
Step 1: Setting Up the Knowledge Base
- Gather comprehensive and detailed knowledge base documents related to your business.
- Log in to the Voiceflow platform and navigate to the Source section.
- Select the relevant video and ensure the quality of your knowledge base documents is high to train the AI agent effectively.
Step 2: Developing the AI Agent
- In the Voiceflow platform, create a new AI assistant for your website.
- Define the AI agent's greeting message and set up responses to user queries using the knowledge base.
- Use the ChatGPT to generate responses based on the provided instructions and user queries.
- Test the AI agent by asking questions related to the knowledge base.
Step 3: Connecting to USPTO Database
- Explore the Rapid API and find the USPTO database connection.
- Set up the API connection within Voiceflow using the API URL and parameters.
- Convert the API response from JSON format to a human-readable text format for better user understanding.
- Test the API connection by checking the availability of a trademark name.
Step 4: Deploying the AI Agent on a Website
- Publish the AI agent on your website using the Voiceflow platform.
- Customize the appearance and settings of the chat widget to match your website's branding.
- Obtain the code snippet provided by Voiceflow and embed it in the body section of your website.
- Test the deployed AI agent on the website by interacting with it and checking its responses.
By following these steps, you can create a knowledge-based AI agent for customer service that efficiently answers user queries and checks trademark availability, enhancing resource optimization and user experience on your website.