Video Pembelajaran Tematik SMK Akomodasi Perhotelan Menyiapkan Kamar Untuk Tamu (Housekeeping)

Introduction

This tutorial outlines the essential procedures for preparing a hotel room for guests, focusing on the standard operating procedures (SOP) for the hospitality industry. By following these steps, housekeeping staff can ensure a clean, organized, and welcoming environment for visitors, enhancing their overall experience.

Step 1: Entering the Room Properly

• Knock on the door to announce your presence.
• Wait for a response before entering.
• If the room is occupied, politely leave and return later.
• Ensure you have all necessary cleaning supplies before entering.

Step 2: Making the Bed

• Strip the bed of all linens and pillowcases.
• Inspect the mattress for stains or damage; clean if necessary.
• Use fresh linens:
  • Place the fitted sheet over the mattress, ensuring it is snug.
  • Lay the flat sheet evenly over the fitted sheet, tucking it in at the foot of the bed.
  • Add a duvet or blanket on top, ensuring it is centered.
  • Finish with pillows, arranging them neatly.

Step 3: Cleaning and Organizing the Bedroom

• Dust all surfaces, starting from the top and working downwards.
• Clean mirrors and windows with appropriate cleaning solutions.
• Vacuum or sweep the floor, ensuring corners and under the bed are addressed.
• Check for any items left behind by previous guests and report them as necessary.

Step 4: Cleaning the Bathroom

• Remove used towels and linens.
• Apply a disinfectant cleaner to all surfaces, including the sink, toilet, shower, and floor.
• Scrub and rinse all fixtures thoroughly.
• Replace used towels with fresh ones and ensure toiletries are stocked.

Step 5: Cleaning and Storing the Trolley and Supplies

• After completing the room cleaning, return to your trolley.
• Wipe down the trolley with a disinfectant cloth.
• Organize supplies neatly, ensuring that everything is in its designated place.
• Restock items as necessary for your next cleaning assignment.

Conclusion

By following these steps for preparing hotel rooms, housekeeping staff can maintain high standards of cleanliness and organization. This not only meets guest expectations but also adheres to industry SOPs. For further improvement, consider seeking feedback from guests and supervisors to refine your practices.