How to Take the BS Out of Business Speak | Bob Wiltfong | TED

Introduction

This tutorial provides actionable steps to eliminate jargon and confusion from business communication, as discussed by Bob Wiltfong in his TED Talk. By following these tips, you can enhance clarity and understanding in your workplace interactions.

Step 1: Identify and Eliminate Jargon

• Recognize jargon: Take note of commonly used phrases and acronyms that may not be understood by everyone. Examples include "OKRs" and "synergy."
• Seek clarity: Ask yourself or your team if everyone understands the terms used. If not, it's time to simplify.
• Replace with plain language: Substitute complex phrases with straightforward alternatives. For example, instead of saying "leverage our synergies," you might say "work together."

Step 2: Use Clear and Direct Language

• Be concise: Aim to express your ideas as straightforwardly as possible. Avoid lengthy explanations filled with unnecessary complexity.
• Speak in active voice: Use active voice to create more engaging and direct sentences. For example, instead of saying "The report was submitted by John," say "John submitted the report."
• Stay on topic: Keep conversations focused on the main point to avoid diluting your message with unrelated information.

Step 3: Foster Open Communication

• Encourage questions: Create an environment where team members feel comfortable asking for clarification. This reduces misunderstandings and promotes learning.
• Use examples: Illustrate your points with real-world examples that everyone can relate to. This makes your message more relatable and easier to grasp.
• Invite feedback: After meetings or discussions, ask for feedback on the clarity of your communication. This will help you identify areas for improvement.

Step 4: Practice Active Listening

• Listen to understand: Focus on truly understanding what others are saying rather than just waiting for your turn to speak. This helps in responding more effectively.
• Paraphrase for clarity: Restate what others have said in your own words to confirm understanding. This can also clarify any misconceptions immediately.
• Avoid interrupting: Give others the space to express their thoughts fully before responding. This promotes a more respectful and effective dialogue.

Conclusion

By applying these steps, you can significantly reduce the confusion often associated with business speak. Focus on eliminating jargon, using clear language, fostering open communication, and practicing active listening. These strategies will not only improve your workplace interactions but also create a more inclusive and effective communication culture. Consider implementing these techniques in your next meeting or discussion for immediate impact.