Mieux communiquer grâce à l'approche systémique et l’école de Palo Alto : 5 Axiomes Communication

Introduction

This tutorial explores effective communication strategies using the systemic approach inspired by the work of Paul Watzlawick and his colleagues. Understanding the five axioms of communication can enhance your interpersonal skills, making your communication more effective and healthier.

Step 1: Understand That It Is Impossible Not to Communicate

• Recognize that every action or inaction conveys a message.
• Non-verbal cues such as body language, facial expressions, and tone of voice are forms of communication.
• Practical Tip: Pay attention to how your silence or gestures can impact conversations.

Step 2: Differentiate Between Digital and Analog Communication

• Digital communication refers to the explicit content of the message (words, numbers).
• Analog communication encompasses the context and relational dynamics (tone, body language).
• Practical Tip: Use both forms to ensure clarity. For example, follow verbal statements with affirming gestures.

Step 3: Acknowledge the Punctuation of Sequences of Events

• Understand that each person may interpret sequences of events differently based on their perspective.
• Recognize that conflicts often arise from differing interpretations of these sequences.
• Practical Tip: When discussing events, clarify your perspective to avoid misunderstandings.

Step 4: Be Aware of the Self-Fulfilling Prophecy

• A self-fulfilling prophecy occurs when expectations influence outcomes. Your beliefs can shape reality.
• Practical Tip: Maintain positive expectations in interactions to foster better results.

Step 5: Recognize the Difference Between Symmetrical and Complementary Interactions

• Symmetrical interactions involve equal power dynamics, while complementary interactions involve differing levels of power.
• Practical Tip: Assess your communication style and adapt it according to the context of the relationship.

Step 6: Understand Escalation in Symmetrical Communication

• Symmetrical escalation happens when two parties mirror each other's behaviors, often leading to conflict.
• Practical Tip: If you notice an escalation, consider taking a step back to de-escalate the situation.

Step 7: Identify Rigid Complementary Relationships

• Rigid complementary relationships occur when roles become fixed and unchanging, limiting flexibility in communication.
• Practical Tip: Encourage openness and adaptability in roles to enhance mutual understanding.

Step 8: Address Paradoxical Communication

• Paradoxical communication involves conflicting messages that can create confusion or distress.
• Practical Tip: Be clear and consistent in your messaging to avoid sending mixed signals.

Conclusion

By understanding and applying these five axioms of communication, you can improve your communication skills significantly. Start by observing your own communication habits and make adjustments based on the principles outlined. For further learning, consider reading "Une logique de la communication" to deepen your understanding of these concepts.