สร้าง AI Chatbot ง่ายๆ ตอบลูกค้า 24 ชั่วโมง ด้วย ChatGPT และ Make.com | Part. 1

Introduction

In this tutorial, we will guide you through creating an AI chatbot that can respond to customers 24/7 using ChatGPT and Make.com. This technology simplifies business operations by automating customer inquiries without the need for a dedicated administrator.

Step 1: Set Up Your OpenAI Account

• Visit the OpenAI platform at OpenAI.
• Click on the sign-up button and create an account.
• Verify your email address to activate your account.

Step 2: Register on Make.com

• Go to Make.com.
• Click on the register button and fill in the required details.
• Confirm your registration via the email sent to your inbox.

Step 3: Create Your Chatbot Project

• Log into your Make.com account.
• Start a new project by selecting 'Create a New Scenario'.
• Choose the OpenAI module and connect it to your account. This allows the scenario to utilize the ChatGPT functionalities.

Step 4: Integrate ChatGPT with Your Chatbot

• In your new scenario, add the OpenAI ChatGPT module.
• Specify the prompts or questions that your chatbot will respond to.
• Use clear and concise instructions to ensure the chatbot understands the queries.

Step 5: Set Up a Messaging Platform

• Decide on a messaging platform for your chatbot (e.g., LINE).
• For LINE, visit LINE Business to create a business account.
• Follow the instructions to set up your LINE messaging service and obtain the necessary API keys.

Step 6: Connect Your Chatbot to the Messaging Platform

• In Make.com, add the appropriate messaging platform module (LINE).
• Link it with your chatbot scenario by using the API keys obtained earlier.
• Configure the connection to ensure that messages are sent and received correctly.

Step 7: Test Your Chatbot

• Run tests by sending messages through the messaging platform to see how the chatbot responds.
• Adjust prompts and responses based on the testing feedback to improve user experience.

Practical Tips

• Ensure that your chatbot handles common queries effectively to maximize efficiency.
• Regularly update the system with new prompts to keep the responses relevant.
• Monitor interactions to identify areas for improvement.

Common Pitfalls to Avoid

• Avoid overly complex prompts that may confuse the AI.
• Don't forget to check the integration settings to ensure that everything is connected properly.
• Ensure you comply with the policies of the messaging platform you are using.

Conclusion

Creating an AI chatbot with ChatGPT and Make.com can significantly enhance customer service for your business. By following these steps, you'll be able to set up a functioning chatbot that operates continuously. As a next step, consider expanding your chatbot's capabilities by incorporating more advanced features and continuously refining your prompts for better interaction.