How to request a name change on Coursera | Wrong name on Coursera certificate

Introduction

This tutorial provides a step-by-step guide on how to request a name change on Coursera, particularly useful if you have a wrong name on your certificate. Ensuring your name is correct on your certificate is vital for professional and personal documentation.

Step 1: Gather Required Information

Before reaching out for a name change, collect the following details:

• Your registered email address on Coursera
• The correct name you want on the certificate
• Any relevant course details (course name, completion date)

Step 2: Compose an Email to Coursera Support

You will need to contact Coursera's support team to request the name change. Follow these steps:

1. Open your email client and create a new message.
2. In the recipient field, enter support@coursera.org.
3. Use an appropriate subject line, such as "Request for Name Change on Certificate".
4. In the email body, include:
   • A brief introduction of your request.
   • Your registered email address.
   • The incorrect name currently on the certificate.
   • The correct name you wish to have.
   • Include course details for context.

Example Email Template

Subject: Request for Name Change on Certificate

Dear Coursera Support Team,

I hope this message finds you well. I am writing to request a change to my name on my Coursera certificate. 

- Registered Email: your-email@example.com
- Incorrect Name: John Doe
- Correct Name: Jonathan Doe
- Course Name: Data Science Specialization
- Completion Date: January 15, 2023

Thank you for your assistance.

Best regards,
[Your Name]

Step 3: Wait for a Response

After sending your email:

• Be patient and allow a few business days for a response.
• Check your spam or junk mail folder if you don’t see a reply.

Step 4: Follow Up if Necessary

If you haven't received a response within a week:

• Send a polite follow-up email to the same address, reiterating your request.
• Ensure you reference your previous email for context.

Conclusion

Requesting a name change on your Coursera certificate is a straightforward process. Make sure you have all the necessary information ready before contacting support. By following these steps, you can efficiently address any errors on your certificate and ensure your documentation is accurate. If you encounter any issues, don’t hesitate to reach out for further assistance.