Internal Error on Amazon Kindle: Amazon KDP two-step verification not working || Problem Solved

Introduction

This tutorial addresses the internal error encountered on Amazon Kindle when signing into your Kindle Direct Publishing (KDP) account, specifically related to two-step verification issues. We'll guide you through enabling and disabling two-step verification to resolve the error and ensure smooth access to your KDP account.

Step 1: Access Your Amazon KDP Account

1. Open your web browser and navigate to the Amazon KDP website.
2. Click on the “Sign In” button.
3. Enter your Amazon account credentials (email and password).
4. If prompted, proceed to the two-step verification step.

Step 2: Troubleshooting Two-Step Verification

1. If you encounter an “Internal Error” message while requesting the One-Time Password (OTP), follow these steps:

   • Check your internet connection to ensure stability.
   • Verify that you are entering the correct phone number associated with your account.
   • Ensure that your phone can receive SMS messages.

2. Try resending the OTP:

   • Click on the “Resend OTP” option if available.
   • Wait for the OTP to arrive via SMS.

Step 3: Enable or Disable Two-Step Verification

1. If the OTP is still not received or the internal error persists, you may need to change your two-step verification settings.

2. Go to your Amazon account settings:

   • Click on "Account & Lists" in the top right corner.
   • Select "Your Account" from the dropdown menu.

3. Navigate to the “Login & security” section.

4. To disable two-step verification:

   • Click on “Edit” next to the Two-Step Verification section.
   • Follow the prompts to disable it.

5. To enable two-step verification:

   • Click on “Edit” next to the Two-Step Verification section.
   • Follow the prompts to set it up again, ensuring you enter the correct phone number.

Step 4: Verify Settings and Retry Login

1. After making changes to your two-step verification settings, log out of your KDP account.
2. Attempt to log in again using your credentials.
3. If prompted for a new OTP, ensure you receive it on your updated phone number.

Conclusion

By following these steps, you should be able to resolve the internal error related to two-step verification on your Amazon KDP account. Ensure your account settings are correct and double-check your phone number for receiving OTPs. If issues persist, consider reaching out to Amazon support for further assistance. Happy publishing!