Wake Up Call Service by Telephone Operator Hotel‼️

Introduction

This tutorial provides a detailed guide on how to effectively deliver a wake-up call service through the telephone operator department in a hotel. This service is essential for ensuring guests are woken up at their requested times, enhancing their overall experience.

Step 1: Understanding the Wake-Up Call Service

• The wake-up call service is a complimentary offering from hotels.
• It is managed by the front office department, specifically the telephone operator section.
• Guests can request this service when checking in or at any time during their stay.

Step 2: Recording Guest Requests

• When a guest requests a wake-up call:
  • Note down the guest's name and room number.
  • Ask for the desired wake-up time.
  • Confirm the details back to the guest to ensure accuracy.

Step 3: Setting Up the Call

• Record all wake-up call requests in a dedicated log or system.
• Use a checklist to ensure all details are captured correctly:
  • Guest name
  • Room number
  • Wake-up time
• Check for any special instructions (e.g., call multiple times, additional reminders).

Step 4: Making the Call

• At the scheduled wake-up time:
  • Use the hotel phone system to dial the guest’s room number.
  • Speak clearly and politely; greet the guest by name.
  • Inform them of the time and wish them a good morning.
• If the guest does not answer:
  • Follow the hotel policy (e.g., call again after a few minutes or leave a message).

Step 5: Follow-Up

• After the call, mark the request as completed in your log.
• If the guest requested additional services (like breakfast), ensure these are processed accordingly.

Step 6: Handle Special Requests

• Be prepared to accommodate requests for:
  • Multiple wake-up calls.
  • Calls for guests with specific needs (e.g., elderly or disabled guests).
• Maintain a professional demeanor and show empathy.

Conclusion

The wake-up call service is an important aspect of hotel operations that contributes to guest satisfaction. By following these steps, you ensure that guests are attended to promptly and professionally. For further improvement, consider exploring additional hotel services or training resources to enhance your skills in customer service.