IFS Cloud 21R2 Whats New in Service Management

Introduction

This tutorial provides an overview of the new features and enhancements in the Service Management area of IFS Cloud 21R2. Whether you are a user looking to improve your service management practices or an administrator implementing these updates, this guide will help you understand the improvements and how to leverage them effectively.

Step 1: Understanding Enhanced Asset Applicability

• The new version improves how assets are linked to service offerings.
• Review the asset applicability settings to ensure they are updated according to your offerings.
• Practical Tip: Regularly audit your asset configurations to align with current service offerings and customer needs.

Step 2: Managing Enhancement Requests and Change Handling

• Explore the improved functionality for handling enhancement requests.
• Implement the changes by:
  • Accessing the enhancement request module.
  • Creating and categorizing requests based on urgency and impact.
• Practical Tip: Set clear guidelines for prioritizing requests to streamline the review process.

Step 3: Utilizing Benefits Plans for Contract Work

• New benefits plans have been introduced for contract work.
• Steps to implement:
  • Navigate to the contract management section.
  • Add or modify benefits plans as per your organization’s requirements.
• Common Pitfall: Ensure compliance with legal requirements and company policies when creating benefits plans.

Step 4: Leveraging the Request Logging Assistant Enhancements

• The request logging assistant has been upgraded to improve user experience.
• To utilize:
  • Familiarize yourself with the new interface and features.
  • Train your team on how to use the assistant effectively for logging requests.
• Practical Tip: Encourage feedback from users to continually refine the logging process.

Step 5: Exploring Extended Service Location Functions

• Enhanced service location functions provide better tracking and management.
• Steps to explore:
  • Update service location information in the system.
  • Use the new features to analyze service performance by location.
• Practical Tip: Regularly review service locations to optimize resource allocation.

Step 6: Navigating the New Service Object 360 View

• The Service Object 360 view offers a comprehensive look at equipment and service data.
• To access:
  • Go to the service management dashboard.
  • Utilize filters to view specific equipment details and service histories.
• Practical Tip: Use this view for performance analysis and decision-making.

Step 7: Implementing the New Service Schedule Board

• The Service Schedule Board helps manage service appointments efficiently.
• Steps to implement:
  • Access the scheduling module.
  • Create and manage service appointments visually.
• Practical Tip: Regularly update the schedule to reflect real-time changes and avoid conflicts.

Step 8: Enhancements for Mobile Functionality

• New mobile features include task planning, reassignment, and break handling.
• To leverage these enhancements:
  • Ensure your mobile app is updated to the latest version.
  • Train field staff on using mobile features for better task management.
• Common Pitfall: Ensure stable internet connectivity to maximize the use of mobile features.

Step 9: Exploring Shift Planning and Resource Scheduling

• Enhanced shift planning and resource scheduling functions allow for better workforce management.
• Steps to implement:
  • Access the resource scheduling module.
  • Set up shifts based on operational needs.
• Practical Tip: Monitor workload to optimize shift assignments and prevent staff burnout.

Conclusion

In summary, IFS Cloud 21R2 introduces several enhancements in service management that can significantly improve efficiency and service delivery. By understanding and implementing these features—from improved asset management to advanced mobile functionalities—you can maximize the benefits of the platform. Next steps include reviewing your current service management practices, training your team on new features, and continuously seeking feedback to further enhance your service operations.