PELAYANAN MAKAN DAN MINUM DI RESTORAN SECARA AMERICAN SERVICE.

Introduction

This tutorial provides a comprehensive guide to serving food and beverages in a restaurant using the American service style. Understanding this method is essential for hospitality professionals, especially in vocational schools focused on culinary arts. American service emphasizes efficiency and customer satisfaction, making it a vital skill in the restaurant industry.

Step 1: Setting the Table

• Select Proper Tableware: Use clean, matching plates, cutlery, and glasses. Ensure they are suitable for the meal being served.
• Arrange Place Settings:
  • Place the dinner plate in the center.
  • Forks go to the left of the plate, and knives and spoons are placed to the right.
  • Glasses should be positioned above the knife.
• Add Napkins: Fold napkins neatly and place them either on the plate or to the left of the forks.

Step 2: Preparing the Service Area

• Organize the Service Station: Ensure all necessary items (utensils, condiments, napkins) are within reach.
• Check Inventory: Make sure food items, beverages, and garnishes are ready for service.
• Maintain Cleanliness: Clean the area before starting service to provide a welcoming atmosphere.

Step 3: Greeting the Guests

• Welcome the Guests: Approach with a smile and greet them warmly as they arrive.
• Seating: Guide guests to their table, pulling out chairs for them if necessary.
• Introduce the Menu: Briefly explain the specials and answer any questions about the menu.

Step 4: Taking Orders

• Present the Menu: Hand out menus and allow guests time to decide.
• Take Orders Efficiently:
  • Start with drinks, then move to appetizers, and finally main courses.
  • Repeat orders back to ensure accuracy.
• Record Orders: Write down the orders clearly to avoid mistakes.

Step 5: Serving Food and Beverages

• Serve Drinks First: Begin by serving beverages to guests, starting from the right and moving clockwise.
• Serve Food in Order:
  • Serve appetizers first, followed by main courses and desserts.
  • Always serve from the left and remove plates from the right, maintaining a flow.
• Presentation: Ensure the food looks appealing on the plate before serving.

Step 6: Attending to Guests

• Check In Regularly: Approach the table to ensure guests have everything they need.
• Refill Beverages: Keep an eye on drink levels and offer refills proactively.
• Handle Complaints Gracefully: If a guest has an issue, listen attentively and resolve it as swiftly as possible.

Step 7: Clearing the Table

• Remove Used Dishes: Clear plates and utensils in a discreet manner when guests are finished.
• Avoid Disrupting Guests: Only clear plates when everyone is done eating unless instructed otherwise.
• Reset the Table: Prepare the table for the next course or for new guests.

Conclusion

Mastering American service in a restaurant setting involves attention to detail, effective communication, and a focus on customer satisfaction. By following these steps, you can enhance the dining experience for guests and ensure smooth operations within the restaurant. Consider practicing these skills in real-world scenarios to build confidence and proficiency.