Mata KUliah Konflik Resolusi: Magister PAK STAK Teruna Bhakti Yogyakarta, Mei 2020

Introduction

This tutorial provides a comprehensive guide on conflict resolution as discussed in the "Konflik Resolusi" course from the Magister PAK program at STAK Teruna Bhakti Yogyakarta. It aims to equip students with the necessary skills to assist others in navigating various life challenges, whether in a church community or more broadly.

Step 1: Understanding Conflict Resolution

• Definition: Conflict resolution involves methods and processes aimed at facilitating the peaceful ending of conflict and retribution.
• Importance: Acquiring conflict resolution skills is crucial for helping individuals cope with personal and social issues, enhancing interpersonal relationships, and promoting social harmony.

Step 2: Recognizing Types of Conflicts

• Social Conflicts: These arise from differences in values, beliefs, or interests among individuals or groups.
• Intrapersonal Conflicts: Occur within an individual, often involving difficult decisions or emotional struggles.
• Interpersonal Conflicts: Involve disagreements or disputes between two or more individuals.

Step 3: Techniques for Conflict Resolution

• Communication:
  • Practice active listening to understand differing viewpoints.
  • Use "I" statements to express feelings without blaming others.
• Negotiation:
  • Identify common goals to facilitate compromise.
  • Be willing to make concessions where appropriate.
• Mediation:
  • Involve a neutral third party to help facilitate the conversation and guide towards a resolution.

Step 4: Steps in the Conflict Resolution Process

1. Identify the Conflict: Clearly define the issue at hand.
2. Gather Information: Understand each party's perspective thoroughly.
3. Explore Solutions: Brainstorm possible resolutions collaboratively.
4. Implement the Solution: Agree on a course of action and put it into practice.
5. Follow Up: Check in after the resolution to ensure that the solution is working and that all parties are satisfied.

Step 5: Applying Conflict Resolution Strategies

• Real-World Applications: Use these techniques in various settings, including:
  • Family disputes
  • Workplace disagreements
  • Community issues
• Common Pitfalls to Avoid:
  • Avoid letting emotions escalate the situation.
  • Refrain from using accusatory language that may provoke defensiveness.

Conclusion

Effective conflict resolution is a vital skill that can be applied in numerous aspects of life. By understanding the types of conflicts, employing resolution techniques, and following a structured process, individuals can help others navigate their challenges. Next steps include practicing these techniques in real-life scenarios and continually refining your approach to conflict resolution.