Setting up Incoming call Distribution groups(ICD) on Panasonic TDA / TDE / NS / NSX PBX systems
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4 months ago
Published on Apr 21, 2024
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Table of Contents
How to Set Up Incoming Call Distribution Groups (ICD) on Panasonic PBX Systems
Prerequisites:
- Login credentials and IP address for your Panasonic PBX system.
- Trunk set up for PSTN, ISDN, or VoIP.
- List of extension numbers ready for configuration.
Step 1: Accessing Group Settings
- Log in to your Panasonic PBX system.
- On the left-hand side, navigate to "351 Group Incoming Call Distribution Group Settings."
Step 2: Configuring Group Settings
- Change the default group range to a desired number (e.g., 6090).
- Click "Apply" or "OK" to save the changes.
- Proceed to the "Members List" section to add extension numbers to the group.
Step 3: Adding Extension Numbers
- Add extension numbers starting from 101 to the list (e.g., 101, 102, 103, etc.).
Step 4: Setting Ring Parameters
- On the right-hand side, configure how the extensions will ring (immediately, after a delay, in a specific order, etc.).
- Adjust the ring delay timing as needed (e.g., one ring delay is approximately five seconds in Panasonic systems).
Step 5: Configuring Trunk Settings
- Go to "Incoming Call Trunk Setup" and select the appropriate trunk type (PSTN, ISDN, or VoIP).
- Fill in the ICD group number (e.g., 6090) in the corresponding columns for all modes.
- Click "OK" to save the settings.
Step 6: Sending Calls to the Group
- Assign the incoming calls to the configured ICD group.
- Ensure the correct extension (6090) is set up to receive the calls.
Step 7: Saving and Logging Out
- Save the configuration settings.
- Remember to log out of the system to avoid being timed out.
Additional Tips:
- Double-check the extension numbers and settings before saving.
- Regularly log out of the system to prevent being timed out.
By following these steps, you can successfully configure Incoming Call Distribution Groups (ICD) on your Panasonic PBX system.