IT Support Training - Day 4 - Exchange, Browsers, File Sharing, PDQ, Imaging

Introduction

This tutorial is designed to guide you through key IT support concepts covered in Day 4 of the IT Support Training series. You will learn about Microsoft Exchange, web browsers, file sharing, PDQ deployment, and imaging practices. These skills are essential for anyone pursuing a career in IT support.

Step 1: Understanding Microsoft Exchange

Microsoft Exchange is a mail server and calendaring server developed by Microsoft. It is widely used for email communication in organizations.

• Setup and Configuration:

  • Ensure you have the appropriate licenses for Exchange.
  • Install Exchange Server on the designated server.
  • Follow the configuration wizard to set up mailbox databases and connect to your network.

• Common Tasks:

  • Create and manage user mailboxes.
  • Set up shared mailboxes for team collaboration.
  • Configure email policies and retention settings.

Step 2: Utilizing Web Browsers

Web browsers are a primary tool for accessing information online. Understanding their functionalities is crucial for IT support.

• Browser Management:

  • Familiarize yourself with popular browsers (Chrome, Firefox, Edge).
  • Learn how to clear cache and cookies to resolve common issues.
  • Understand how to manage extensions and privacy settings.

• Troubleshooting Tips:

  • If a website isn't loading, check for network connectivity.
  • Disable extensions to see if they are causing issues.
  • Use incognito mode to rule out cache-related problems.

Step 3: File Sharing Techniques

File sharing is essential in collaborative environments. Knowing how to manage file shares can enhance productivity.

• Setting Up File Shares:

  • Use Windows File Sharing for local networks:
    • Right-click on the folder you want to share.
    • Select "Properties" > "Sharing" tab > "Share".
  • Grant appropriate permissions (read/write) to users.

• Cloud Solutions:

  • Consider using cloud storage services like OneDrive or Google Drive for remote access.
  • Share files by generating shareable links and setting permissions for viewers or editors.

Step 4: Using PDQ for Software Deployment

PDQ Deploy is a powerful tool for deploying software and patches across multiple systems.

• Installation:

  • Download and install PDQ Deploy from the official site.
  • Ensure that you have administrative privileges on the target machines.

• Creating Deployments:

  • Open PDQ Deploy and create a new package.
  • Select the software to deploy and configure installation parameters.
  • Schedule the deployment or run it immediately.

Step 5: Imaging Systems

Imaging is the process of creating a backup of an operating system, applications, and settings.

• Creating an Image:

  • Use tools like Clonezilla, Macrium Reflect, or Windows built-in imaging tools.
  • Boot from a recovery disk and select the source drive to create an image.
  • Save the image to an external drive or network location.

• Restoring from an Image:

  • Boot from the recovery disk.
  • Choose the restore option and select the previously created image.
  • Follow the prompts to complete the restoration.

Conclusion

In this tutorial, you have learned about key IT support functions including Microsoft Exchange setup, web browser management, file sharing, PDQ software deployment, and system imaging. Mastering these skills will prepare you for various roles in IT support. For further learning, consider exploring the additional resources provided by Jobskillshare to enhance your career development.