Revolutionising Grocery Shopping: Dematic's AutoStore system for Kesko in Finland

Introduction

This tutorial explores the innovative automated order fulfilment system implemented by Dematic at Kesko’s K-Citymarket Ruoholahti in Finland. The installation of the AutoStore system marks a significant advancement in grocery shopping, enhancing both online and in-store experiences. This guide provides a step-by-step overview of the system's features, its benefits, and the implementation process.

Step 1: Understanding the AutoStore System

• The AutoStore system is a micro-fulfilment solution designed specifically for grocery retailers.
• It operates within a compact space, strategically located below the store for efficient order picking.
• Key components include:
  • A store picking zone.
  • Two picking zones for fast-moving goods, including pallets and shelves.
  • Two AutoStore subsystems—one for ambient products and another for chilled items.

Step 2: Leveraging Warehouse Management Software

• The entire AutoStore system is coordinated by comprehensive warehouse management software.
• This software manages inventory, tracks orders, and optimizes picking routes.
• Benefits of using this software include:
  • Increased accuracy in order fulfilment.
  • Real-time inventory management.
  • Enhanced efficiency in both online and in-store shopping processes.

Step 3: Addressing the Surge in Online Grocery Shopping

• The recent global pandemic has accelerated the demand for online grocery services.
• Kesko selected the K-Citymarket Ruoholahti location due to its high volume of online orders.
• The AutoStore system is designed to meet this increased demand by:
  • Streamlining the order picking process.
  • Reducing the time customers spend waiting for online orders to be fulfilled.

Step 4: Enhancing Customer Experience

• The implementation of the AutoStore system significantly improves the shopping experience for both online and in-store customers.
• By relocating most online order picking away from customer areas, the store environment becomes less congested.
• Customers benefit from:
  • Faster service during peak shopping times.
  • A more organized and pleasant shopping atmosphere.

Step 5: Future Scalability and Flexibility

• The AutoStore system allows Kesko to scale operations as demand grows.
• Flexibility is a key feature, enabling the store to adjust to fluctuating order volumes.
• This adaptability is crucial for maintaining high customer satisfaction as shopping habits evolve.

Conclusion

The installation of Dematic's AutoStore system at Kesko’s K-Citymarket Ruoholahti is a pioneering step in the evolution of grocery shopping in Finland. By understanding the system's components, leveraging advanced warehouse management software, and focusing on customer experience, grocery retailers can significantly enhance their operations. As online grocery shopping continues to grow, implementing such innovative solutions will be essential for staying competitive and meeting customer needs effectively. Consider exploring automation technologies for your own retail operations to stay ahead in this rapidly changing landscape.