Google Business Profile Video Verification - Step By Step Tutorial 2024 (incl Troubleshooting)
Table of Contents
Introduction
In this tutorial, we will guide you through the process of verifying your Google Business Profile using the video verification method. This is particularly useful for those who have encountered challenges during the verification process. By following these steps, you will learn how to successfully create and submit your verification video, whether you operate from a physical storefront or provide services at clients' locations. We will also address common issues and troubleshooting tips to ensure a smooth verification experience.
Chapter 1: Getting Ready to Shoot Your Video
Before recording your verification video, keep these important points in mind:
- Continuous Recording: Your video must be recorded in one go. You cannot edit the video or upload a pre-recorded version.
- Video Length: Aim for a video length of 30 seconds to 5 minutes.
- Content Restrictions:
- Avoid sensitive information (e.g., bank account numbers, tax IDs).
- Do not show other people's faces.
- Verification Criteria: Ensure the following are met:
- Your location matches the address or service area on your Google Business Profile.
- Your business name and category align with your profile.
- You are authorized to represent the business.
Plan your video content based on these criteria to streamline the recording process.
Chapter 2: Video Verification for Storefront Businesses
To verify your Google Business Profile as a storefront business, follow these steps:
- Open Your Browser: On your mobile device, go to google.com and log in with the Google account linked to your business.
- Access Business Profile: Navigate to business.google.com.
- Get Verified:
- Click the "Get Verified" button.
- Ensure the video option is selected and tap next.
- Capture Required Footage:
- Location Proof: Film a nearby street sign and the street number on your storefront. If necessary, capture nearby landmarks.
- Business Name and Category: Include footage of your storefront signage and the interior showcasing your products or services.
- Authorization: Record yourself opening the store door or showing access to restricted areas (e.g., cash register, storage).
- Recording:
- Start recording and allow camera/microphone access.
- Capture all required footage in one continuous take.
- Upload Video:
- Once satisfied with your recording, click "Stop" and then "Upload Video."
- Expect verification to take up to 7 days.
Chapter 3: Video Verification for Home Services
For service area businesses, the verification process differs slightly. Here’s how to proceed:
- Open Your Browser: Go to google.com and log in with your Google account.
- Access Business Profile: Navigate to business.google.com.
- Get Verified:
- Click "Get Verified" and enter your business address if prompted.
- Ensure the video option is selected and proceed.
- Capture Required Footage:
- Location Proof: Film nearby street signs and your building's street number. Avoid displaying your home address directly.
- Business Name and Category: Show branded vehicles or clothing, or film yourself performing your service.
- Authorization: If working from home, show your office setup, and demonstrate access to your business tools or software.
- Recording:
- Start recording, ensuring all required elements are included in one take.
- Upload Video:
- Click "Stop" and then "Upload Video" once satisfied.
- Verification may take up to 7 days.
Chapter 4: Troubleshooting
If you encounter issues during the verification process, consider the following common problems:
- Video Doesn't Upload:
- Ensure your video is between 1 and 2 minutes.
- Check your internet connection – use a stable network.
- Try using a different phone if issues persist.
- Video Gets Rejected:
- Ensure no sensitive content is included.
- Provide sufficient proof of your business.
- Verification Stuck in Pending:
- If verification is stuck, contact Google support for assistance.
Conclusion
Verifying your Google Business Profile using video verification can be straightforward if you follow the outlined steps. Ensure your video meets all requirements, and troubleshoot common issues as needed. With patience and attention to detail, you can successfully verify your business profile, enhancing your visibility to potential customers. If verification fails, review the criteria and try submitting a new video. Happy verifying!