Published on Jun 21, 2024

How to upgrade a Longwatch VCC / LVE

Step-by-Step Guide:


Step-by-Step Tutorial: How to Upgrade a Longwatch VCC/LVE

1. Stop Longwatch Services:

  • Navigate to the program files directory: C:\Program Files (x86)\Longwatch SQL Scripts .
  • Use the shutdown button to stop all Longwatch services. This will back up your configuration database.

2. Launch VCC Install Program:

  • Locate the Longwatch setup file and right-click on it.
  • Select "Run as administrator" to launch the Longwatch VCC install program.

3. Installation Process:

  • On the Longwatch license agreement page, read the license and select "Accept" then click "Next".
  • Choose the appropriate installation option - the second option if an LVE is running on the machine, otherwise pick the first option.
  • Proceed to the destination location page and click "Next".

4. License Key and Security Settings:

  • On the install license key page, select "Use existing license key" and click "Next".
  • Configure the background service security settings as needed.

5. Upgrade Process:

  • If upgrading an LVE, confirm the settings on the engine setup page.
  • Click "Next" to start the installation process.
  • During the upgrade, you will see a database found prompt. Select "Yes" to use the existing configuration database.

6. Post-Upgrade Checks:

  • Once the upgrade is complete and Longwatch services are started automatically, open the Longwatch control panel to ensure all services are running.
  • Test the cameras by running the view station light client to verify they are functioning correctly post-upgrade.

7. Upgrading Additional LVEs:

  • If there are additional LVEs to upgrade on the same machine, repeat the process by shutting down the services and running the Longwatch setup LVE executable.
  • Accept the defaults and select the appropriate LVE during the upgrade process.

8. Further Assistance:

  • If you encounter any issues or need additional help, contact support at ic.com to open a support ticket and arrange a remote session for assistance.

By following these steps, you can successfully upgrade a Longwatch VCC/LVE installation on your machine.