How to Reset a Dahua IP Camera Password

Introduction

This tutorial will guide you through two methods for resetting the password on a Dahua IP camera. Whether you prefer using the config tool with an XML file or the physical reset button on the camera, this guide provides clear, actionable steps to regain access to your device.

Step 1: Resetting Password Using the Config Tool

1. Open the Config Tool

   • Launch the Dahua config tool on your computer.

2. Select Cameras for Password Reset

   • In the config tool, you will see a list of connected cameras.
   • Check the box next to the camera(s) for which you want to reset the password. You can select multiple cameras if needed.

3. Initiate Batch Reset

   • Click on the "Password Reset" option.
   • Select "Batch Reset" and agree to any prompts that appear.

4. Export the File

   • After initiating the reset, the tool will create an export file.
   • Locate the export file, typically found under:

     C:\Program Files\Config Tool\Config Tool
     

   • The file will be named something like export.xml.

5. Send the Export File

   • Email the export file to support at support@sw.co.nz.
   • Wait for a response with a password reset file from Dahua.

6. Import the Password Reset File

   • Once you receive the reset file, return to the config tool.
   • Click on "Password Reset" again and select "Import Result."
   • Open the received password reset file and click "Next."
   • You can now set a new password for your camera.

Step 2: Resetting Password Using the Reset Button

1. Locate the Reset Button

   • Find the reset button on your Dahua IP camera. This may require unscrewing a panel.

2. Perform the Reset

   • Ensure the camera is powered on.
   • Press and hold the reset button for at least 20 seconds.

3. Verify the Reset

   • After releasing the button, the camera will be factory reset.
   • In the config tool, the camera will appear as an uninitialized device.

4. Initialize the Camera

   • To set a new password, follow the prompts in the config tool for initialization.

Conclusion

You have learned two effective methods to reset the password on your Dahua IP camera. Using the config tool allows for a file-based reset, while the reset button provides a quick hardware solution. After resetting, make sure to choose a strong password to maintain your camera's security. If you encounter any issues, reach out to support for assistance.