Dental Office AIDET Training Video

Introduction

This tutorial provides a step-by-step guide on the AIDET communication framework used in dental offices, as presented in the Familia Dental training video. AIDET stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. Implementing these principles enhances patient interactions and improves overall service quality in a dental practice.

Step 1: Acknowledge

• Greet patients warmly as they arrive.
• Use their name to personalize the interaction.
• Show empathy and understanding of their feelings or concerns.
• Example: “Hello, [Patient's Name]. I see you're here for your appointment today. How are you feeling?”

Step 2: Introduce

• Introduce yourself and your role in the dental office.
• Provide background information, if relevant, to build trust.
• Example: “I’m [Your Name], and I’ll be your dental hygienist today. I have been working here for [X years] and am excited to help you.”

Step 3: Duration

• Inform the patient about the expected time for the appointment.
• Keep them updated if there are any changes or delays.
• Example: “Your cleaning today will take about 30 minutes. I’ll let you know if there’s anything that might extend that time.”

Step 4: Explanation

• Clearly explain the procedures or treatments they will receive.
• Use simple language to ensure understanding.
• Encourage questions to clarify any uncertainties.
• Example: “We will start with a quick examination of your teeth, and then I’ll clean them using this tool. It may feel a bit different, but I’ll explain each step as we go.”

Step 5: Thank You

• Express gratitude to the patient for their visit and trust.
• Invite them to provide feedback or ask any final questions.
• Example: “Thank you for coming in today, [Patient's Name]. We appreciate your trust in our care. If you have any questions or need assistance, feel free to ask.”

Conclusion

By implementing the AIDET framework, dental professionals can create a more positive and effective environment for patient care. Remember to acknowledge patients, introduce yourself, communicate the duration of procedures, explain treatments clearly, and express gratitude. Practicing these steps will not only enhance patient satisfaction but also strengthen the relationship between patients and dental staff. Consider reviewing these steps regularly to ensure they are effectively integrated into daily practice.