Winnipeg business owner says overflowing bin that led to overcharge staged by garbage company

Step-by-Step Tutorial: How to Handle an Overcharge Situation with Waste Management

Introduction: In this tutorial, you will learn how to handle a situation where you receive an unexpected overcharge bill from Waste Management for garbage services. We will go through the steps taken by a Winnipeg business owner who discovered that the overflowing bin and subsequent overcharge were staged by the garbage company.

Step 1: Discovering the Overcharge

• Keep an eye on your bills and invoices from Waste Management for any discrepancies.
• Upon receiving the overcharge bill, review the details provided, including the amount charged and any accompanying images or evidence.

Step 2: Analyzing the Evidence

• Look closely at any images or documents provided by Waste Management along with the bill.
• In this case, the business owner received an image showing the garbage bin with the lid open and debris spilling out, along with an additional overage bin.
• Note any unusual or staged elements in the evidence, such as security camera footage showing the driver manipulating the garbage bin.

Step 3: Contacting Waste Management

• Reach out to Waste Management's offices promptly to address the overcharge issue.
• Be persistent in your communication to ensure that you speak with someone who can investigate the situation thoroughly.
• If facing difficulties getting through, consider contacting multiple offices or escalating the issue to higher management.

Step 4: Seeking Explanation

• Request a detailed explanation from Waste Management regarding the overcharge and the evidence provided.
• In this case, the business owner contacted Waste Management offices in Winnipeg and Calgary to inquire about the staged situation.

Step 5: Resolving the Issue

• After contacting Waste Management, wait for their response and explanation of the situation.
• If Waste Management denies the allegations initially, continue to push for a resolution and clarification.
• In this case, Waste Management admitted to an error in their process that led to the overage charge and apologized to the customer.
• Ensure that Waste Management reverses the overcharge and refunds any additional fees incurred due to the staged situation.

Step 6: Follow-Up

• Keep a record of all communications and resolutions with Waste Management for future reference.
• Monitor your future bills and services from Waste Management to ensure that similar issues do not occur again.
• If necessary, consider providing feedback to Waste Management regarding the incident and the handling of the situation.

Conclusion: By following these steps, you can effectively address and resolve an overcharge situation with Waste Management, similar to the experience of the Winnipeg business owner in the provided video. Stay vigilant with your billing statements and be proactive in seeking explanations and solutions for any discrepancies that may arise.