Pimpin Bisnis dengan Menanamkan Nilai Kemanusiaan - Steffano Ridwan | Endgame #212

Introduction

This tutorial outlines the key insights and actionable advice shared by Steffano Ridwan, CEO of Maybank Indonesia, during his conversation on humanizing financial services. The discussion covers the importance of values in business, collaboration between traditional banks and fintech, leadership principles, and the impact of macroeconomic factors on the financial sector.

Step 1: Understand the Philosophy of Humanizing Financial Services

• Embrace the concept of "Humanising Financial Services" which focuses on integrating human values in financial operations.
• Recognize that financial services should not only be about numbers but also about enhancing customer relationships and community well-being.

Step 2: Foster Collaboration in the Financial Ecosystem

• Encourage partnerships between conventional banks, fintech companies, and other financial institutions to leverage strengths and address market needs.
• Explore innovative solutions that arise from collaboration, enhancing customer experiences and operational efficiency.

Step 3: Emphasize Core Values in Business

• Identify and implement core values that resonate with your organization’s mission.
• Ensure that these values are reflected in everyday operations and decisions, creating a strong organizational culture.

Step 4: Adapt to Digital Transitions

• Stay informed about digital trends in the financial sector, including the rise of fintech and the implications of tech bubbles.
• Invest in digital transformation to improve service delivery and meet customer expectations effectively.

Step 5: Support Small and Micro Enterprises

• Recognize the significance of small and micro enterprises (UMKM) in the economy.
• Implement principles of inclusivity and support for UMKM through tailored financial products and services.

Step 6: Analyze Macroeconomic Influences

• Stay aware of macroeconomic trends and their potential impact on your business and the financial sector.
• Consider factors like global political changes, interest rates, and technological advancements, including AI, when strategizing.

Step 7: Develop Strong Leadership Qualities

• Identify key characteristics of effective leaders, such as empathy, vision, and adaptability.
• Focus on continuous learning and self-improvement to inspire and guide your team.

Step 8: Communicate with Other Financial Institutions

• Foster open lines of communication with other financial entities to share insights and best practices.
• Collaborate on initiatives that promote financial literacy and economic growth within the community.

Conclusion

By integrating human values into financial services, fostering collaboration, adapting to digital changes, and emphasizing strong leadership, organizations can thrive in today's competitive financial landscape. Consider these steps as a roadmap to not only enhance your business practices but also contribute positively to the wider community.