Infinity Diagnostics & Troubleshooting | Pt. 21 Conference Properties - Participant Tab

Introduction

This tutorial focuses on the participant tab within the conference properties of Infinity Diagnostics. Understanding how to navigate and manage this tab is essential for optimizing conference experiences in the Pexip platform. This guide will help you troubleshoot common issues and configure settings effectively.

Step 1: Accessing Conference Properties

1. Log into the Pexip Infinity platform.
2. Navigate to the Conference section:
   • Select the conference you want to manage.
   • Click on the "Properties" option for that conference.

Step 2: Understanding the Participant Tab

1. Locate the Participant Tab:
   • This tab is usually found alongside other configuration tabs within the conference properties.
2. Review Participants List:
   • Check the current list of participants who are joined or invited to the conference.
   • Take note of participant statuses, such as active, waiting, or inactive.

Step 3: Managing Participant Settings

1. Adjust Participant Permissions:
   • Click on individual participant entries to access their settings.
   • Modify permissions such as muting, video access, or screen sharing capabilities.
2. Utilize Roles:
   • Assign roles to participants (e.g., moderator, attendee) to control their access and abilities during the conference.

Step 4: Troubleshooting Issues

1. Check Connectivity:
   • Ensure all participants have stable internet connections.
   • Use the diagnostics tools provided in the platform to identify connection issues.
2. Monitor Participant Behavior:
   • Keep an eye on participant actions to quickly resolve any disruptions or technical difficulties.
3. Review Logs:
   • Access the conference logs to track issues that may have occurred during the session.

Step 5: Updating Participant Information

1. Edit Participant Details:
   • Click on a participant's name to update their information, such as display name or email address.
2. Remove Participants:
   • Use the remove option for any participants who no longer need access to the conference.

Conclusion

By following these steps, you can effectively manage the participant tab in Infinity Diagnostics, ensuring a smooth and productive conference experience. Make sure to regularly check participant settings and connectivity to prevent issues. For further assistance, consider exploring additional resources or consulting the Pexip documentation.