How to Record Calls (on Tekify T42S, T46S VoIP Phones)

Introduction

This tutorial will guide you through the process of recording calls on Tekify T42S and T46S VoIP phones. Call recording can be a valuable feature for various purposes, including training, quality assurance, or personal reference. Before diving into the steps, ensure that your phone has the call recording feature enabled on the web portal, as this is crucial for accessing the recording option during calls.

Step 1: Enable Call Recording in the Web Portal

Before you can record calls, you need to enable the feature in the Tekify web portal.

1. Log in to the Tekify web portal using your credentials.
2. Navigate to the settings section for your VoIP phone.
3. Locate the call recording feature and toggle it to enable.
4. Save your changes to ensure the feature is activated.

Tip: If you are unsure where to find these settings, refer to the help section of the portal or contact Tekify support for assistance.

Step 2: Make or Receive a Call

Once call recording is enabled, you can start making or receiving calls.

1. Pick up your phone and dial the number you wish to call, or wait for an incoming call.
2. Ensure that the call connects before proceeding to the next step.

Common Pitfall: If the recording option does not appear, double-check that the call recording feature is enabled in the web portal.

Step 3: Start Recording the Call

When you are on a call and ready to start recording:

1. Look for the record button on your phone's interface. This may be labeled as "Record" or have a recording symbol.
2. Press the record button to start recording the call.
3. You may see an indicator on your screen confirming that recording has started.

Tip: It’s a good practice to inform the other party that the call is being recorded, if required by law or company policy.

Step 4: Stop Recording the Call

When you are finished with the call or no longer wish to record:

1. Press the record button again to stop the recording.
2. You should receive a confirmation that the recording has been stopped.

Real-World Application: Storing and managing your recordings can help in training sessions or maintaining quality standards in customer service.

Conclusion

By following these steps, you can effectively enable and use the call recording feature on your Tekify T42S or T46S VoIP phones. Remember to always verify that the feature is activated in the web portal and to comply with legal requirements regarding call recording. For future needs, consider organizing your recordings for easy access and review.