Infinity Diagnostics & Troubleshooting | Pt. 23 Conference History Database Overview

Introduction

This tutorial provides an overview of the Infinity Diagnostics feature in the Pexip platform, specifically focusing on the Conference History Database. Understanding this tool is essential for effective troubleshooting and diagnostics within your conferencing environment.

Step 1: Accessing the Conference History Database

To begin reviewing the Conference History Database, follow these steps:

1. Open the Infinity Diagnostics Tool

   • Launch the Infinity Diagnostics application on your system.

2. Navigate to the Conference History Section

   • Once in the tool, locate and select the “Conference History” tab or section.

3. View Historical Data

   • Here, you will find a list of past conferences and their associated data, including timestamps, participants, and status.

Step 2: Analyzing Conference Records

After accessing the Conference History Database, you can analyze individual conference records:

1. Select a Conference Entry

   • Click on any entry to view detailed information about that particular conference.

2. Review Key Metrics

   • Pay attention to the following metrics:
     • Start and End Times: Understand the duration of the conference.
     • Participant Count: Check how many participants joined.
     • Status Codes: Look for any error codes or warnings that indicate issues.

3. Identify Issues

   • Use the information gathered to identify any potential issues that may have affected conference quality or performance.

Step 3: Exporting Data for Further Analysis

For more in-depth analysis or reporting, you may want to export the conference data:

1. Locate the Export Function

   • Find the export option within the Conference History Database interface.

2. Choose Export Format

   • Select your desired format (e.g., CSV, PDF) for the exported data.

3. Download the File

   • Follow the prompts to save the file to your device for further review.

Step 4: Utilizing Filter and Search Options

To streamline your search within the Conference History Database, use the filter and search options:

1. Apply Filters

   • Use filters to narrow down records by parameters such as date range, conference type, or status.

2. Search for Specific Conferences

   • Enter keywords or specific conference identifiers to locate a particular record quickly.

Conclusion

In this tutorial, we covered how to access and utilize the Conference History Database in Infinity Diagnostics for effective troubleshooting. Key takeaways include navigating the database, analyzing conference records, exporting data, and utilizing filter options for efficient data management.

Next steps could involve exploring additional features of the Infinity Diagnostics tool or applying these insights to improve your conferencing setup.