What to Expect From Depot Support - Lenovo Services US
2 min read
1 year ago
Published on Apr 22, 2024
This response is partially generated with the help of AI. It may contain inaccuracies.
Table of Contents
How to Ship Your Machine to Lenovo's US Depot Repair Center
Step 1: Prepare Your Shipping Box
- If you received a shipping box from Lenovo, open the box and locate the packing instructions, FedEx Shipping label, and inventory form.
- Fill out the inventory form with information about your machine and any necessary passwords.
- Place the completed inventory form inside the shipping box.
- Follow the packing instructions provided in the box to securely place your machine inside.
Step 2: Use Your Own Shipping Box
- If you are using your own box, check your email for the FedEx shipping label sent by Lenovo's Contact Center.
- Fill out the inventory form immediately with the required information.
- Place the completed inventory form inside your own shipping box.
Step 3: Finalize Packaging
- If Lenovo provided a box, use the handy sleeve to protect your laptop before placing it inside.
- Ensure your machine is securely packed and ready to be shipped.
Step 4: Choose Shipping Method
- Understand that shipping charges depend on your warranty type.
- You have multiple shipping options:
- Call 1-800-Go-FedEx and request a pickup.
- Visit FedEx.com and select "Ship."
- Drop your package at a nearby FedEx drop-off location with daily pickups.
Step 5: After Shipping
- You will receive email notifications:
- When your machine reaches Lenovo's Depot Repair Center.
- When your machine is repaired and shipped back to you.
- Be aware of possible delays in repair:
- Additional information may be needed from you by the technician.
- If repairs are outside the warranty, you will receive a quote for approval.
- In case of parts on back order, you will be notified of a delay.
- Complete the survey provided after the closure of your Depot Service case to provide feedback on your experience.
By following these steps, you can efficiently ship your machine to Lenovo's US Depot Repair Center and stay informed throughout the repair process. Thank you for choosing Lenovo for your service needs!