AI Academy - Introduction to Now Assist Skill Kit

Introduction

In this tutorial, we will explore the Now Assist Skill Kit, a powerful tool for leveraging Generative AI within your ServiceNow instance. By the end of this guide, you will have a clear understanding of how to create a custom skill using this kit, enhancing your ServiceNow capabilities.

Step 1: Understanding Now Assist Skill Kit

• Familiarize yourself with the Now Assist Skill Kit. It is designed to streamline the process of creating and managing AI-driven skills within ServiceNow.
• Review the FAQ section for insights on capabilities, use cases, and limitations. This will help you set realistic expectations.

Step 2: Accessing the Skill Kit

• Log into your ServiceNow instance.
• Navigate to the Now Assist Skill Kit section within the ServiceNow dashboard.
• Ensure you have the necessary permissions to create and manage skills. If not, consult your administrator.

Step 3: Creating a New Custom Skill

• Click on the option to create a new skill.
• Fill in the required fields:
  • Name: Give your skill a descriptive name.
  • Description: Write a brief overview of what the skill does.
  • Trigger Phrases: List phrases that users might say to invoke the skill.

Practical Tip

• Use clear and concise language in trigger phrases to improve recognition accuracy.

Step 4: Configuring the Skill

• Define the skill's logic:
  • Input Parameters: Specify any data the skill needs from users.
  • Output Parameters: Determine what information the skill should return.
• Set up the generative AI model to process the inputs and generate outputs.

Common Pitfall to Avoid

• Ensure that the input and output parameters are compatible. Mismatched types can cause errors during execution.

Step 5: Testing the Skill

• Use the built-in testing feature to simulate user interaction with your skill.
• Review the outputs to ensure they meet expectations. Adjust the skill's configuration as needed based on test results.

Step 6: Deploying the Skill

• Once testing is complete, deploy the skill to make it available to users.
• Monitor the skill's performance and gather feedback for future improvements.

Conclusion

You have now learned how to create and deploy a custom skill using the Now Assist Skill Kit in ServiceNow. Key takeaways include understanding the kit's functionalities, carefully configuring your skill, and continuously testing and refining it based on user feedback. For further learning, explore the links provided in the introduction to deepen your knowledge of generative AI solutions in ServiceNow.