Tekify Fiber & Wireless - Business VoIP Feature - Call Parking

Introduction

This tutorial will guide you through the call parking feature of Tekify's Business VoIP service. Call parking allows users to place a call on hold and retrieve it from another phone, enhancing flexibility and efficiency in managing calls within a business setting.

Step 1: Accessing the Call Parking Feature

1. Log into your VoIP phone system.

   • Use your credentials to access the dashboard.

2. Locate the Call Parking option.

   • Look for the call parking feature in your phone’s menu or settings.

Step 2: Initiating a Call Park

1. While on an active call, initiate parking.

   • Use the designated call parking button or key on your phone.
   • This may be labeled as “Park” or have a specific code.

2. Select the parking spot.

   • Choose from available parking spots, usually indicated by numbers (e.g., 1, 2, 3).
   • Confirm your selection to park the call.

Step 3: Retrieving a Parked Call

1. Pick up another phone within your network.

   • This can be any phone connected to your VoIP system.

2. Dial the parking code.

   • Enter the code corresponding to the parked call (e.g., *70 for parking spot 1).
   • Listen for confirmation that the call is being retrieved.

3. Engage in the conversation.

   • Once the call is retrieved, you can continue the conversation seamlessly.

Step 4: Best Practices for Call Parking

• Remember parking codes. Familiarize yourself with the codes or numbers associated with each parking spot for quicker access.
• Inform callers. Let callers know you might park their call and how they can retrieve it.
• Use parking for team collaboration. Utilize call parking to transfer calls among team members when necessary.

Conclusion

Call parking is a useful feature of Tekify's Business VoIP service, enabling seamless call management. By following these steps, you can efficiently park and retrieve calls, promoting better communication within your business. For further assistance or to explore more features, consider reaching out to Tekify for a demo or additional support.