ServiceNow Admin Full Course | Learn ServiceNow Administration in 7.5 Hours| System Administration

Introduction

This tutorial is designed to guide you through the fundamentals of ServiceNow administration, based on a comprehensive course that spans 7.5 hours. Whether you are new to ServiceNow or looking to enhance your admin skills, this step-by-step guide will help you understand how to configure and customize the platform effectively. It is particularly useful for those preparing for the ServiceNow System Administrator exam.

Step 1: Understand Course Overview

• Familiarize yourself with the course layout.
• Key topics include:
  • Platform Overview and Architecture
  • User Interface and Branding
  • Task Management
  • Knowledge Management
• Recognize the importance of having a basic understanding of ITIL concepts and IT principles to enhance your learning experience.

Step 2: Explore Platform Architecture

• Learn about the ServiceNow architecture, which includes:
  • The fundamental components of the platform.
  • The role of the database in ServiceNow.
• Understand how data flows within ServiceNow and the significance of each component.

Step 3: Navigate the User Interface

• Get to grips with the ServiceNow user interface.
• Customize branding and layout to improve user experience:
  • Change logos and color schemes.
  • Organize the dashboard for easier navigation.

Step 4: Master Lists, Filters, and Forms

• Learn how to use lists and filters to manage data effectively:
  • Create and modify filters to narrow down results.
  • Customize forms for different data entries.
• Practice these skills in your ServiceNow instance to reinforce learning.

Step 5: Task Management Techniques

• Understand how to manage tasks within ServiceNow:
  • Create, assign, and track tasks.
  • Utilize task states and priorities effectively.

Step 6: Configure Notifications

• Set up and manage notifications to keep users informed:
  • Create notification rules based on specific triggers.
  • Test notifications to ensure they are functioning as intended.

Step 7: Implement Knowledge Management

• Explore the Knowledge Management module:
  • Create knowledge articles and categorize them.
  • Set up approval workflows for publishing content.

Step 8: Develop a Service Catalog

• Learn how to build and manage a service catalog:
  • Define services offered and their associated workflows.
  • Ensure the catalog is user-friendly and accessible.

Step 9: Understand Tables and Fields

• Get familiar with the data structure of ServiceNow:
  • Learn how to create and modify tables.
  • Understand the importance of fields and their properties.

Step 10: Set Up Access Control

• Implement Access Control Lists (ACLs):
  • Define user roles and permissions.
  • Test ACLs to ensure security measures are effective.

Step 11: Data Import Techniques

• Learn how to import data into ServiceNow:
  • Use import sets and transform maps.
  • Validate data after import to ensure accuracy.

Step 12: Manage CMDB

• Understand the Configuration Management Database (CMDB):
  • Learn how to populate and maintain CMDB records.
  • Utilize CMDB for better asset management and reporting.

Step 13: Explore Integration Options

• Familiarize yourself with integration capabilities:
  • Understand REST and SOAP APIs.
  • Learn how to connect ServiceNow with other applications.

Step 14: Work with Update Sets

• Manage updates using Update Sets:
  • Create and manage update sets for tracking changes.
  • Move changes from development to production safely.

Step 15: Monitor Events and Platform Statistics

• Learn how to track and respond to events:
  • Set up event rules for proactive management.
  • Use platform statistics to monitor performance.

Conclusion

By following this tutorial, you will gain a solid foundation in ServiceNow administration. Each step is designed to build upon the previous one, ensuring a comprehensive understanding of the platform. To further enhance your skills, consider practicing in a live ServiceNow instance and engaging with the community for tips and best practices. Good luck on your journey to becoming a proficient ServiceNow administrator!