Change a user's name or email address

Introduction

This tutorial will guide you through the process of changing a user's name or email address in Microsoft 365. Whether users request a change to their username or need to update their email address, you can handle these requests efficiently. This guide covers three main methods: updating user information, adding an alias, and changing the username.

Step 1: Updating User Information

To change a user's name or email address directly, follow these steps:

1. Sign in to Microsoft 365 Admin Center

   • Go to the Admin Center by navigating to admin.microsoft.com.
   • Use your administrator credentials to log in.

2. Access Users Section

   • In the left navigation pane, click on "Users."
   • Select "Active users" to view the list of users.

3. Select the User

   • Find and click on the name of the user whose information you want to change.

4. Edit User Information

   • In the user settings page, look for the “Account” section.
   • Click on "Edit" next to the user's name or email.
   • Input the new name or email address as needed.

5. Save Changes

   • After making the necessary updates, click "Save changes" to apply the modifications.

Step 2: Adding an Alias

If you want to keep the original email address while providing an additional one, you can add an alias. Here’s how:

1. Navigate to Active Users

   • From the Admin Center, go back to "Users" and select "Active users."

2. Choose the User

   • Click on the user for whom you want to add an alias.

3. Add Alias

   • In the user settings, find the "Email aliases" section.
   • Click on "Add an alias."
   • Enter the new alias in the provided field (e.g., newalias@domain.com).

4. Save Changes

   • Click "Save changes" to finalize the addition of the alias.

Step 3: Changing the Username

To completely change the username of a user, follow these steps:

1. Access User Settings

   • In the Admin Center, go to "Users" and then "Active users."
   • Click on the desired user.

2. Change Username

   • In the user's settings, locate the "Username" field.
   • Click on "Edit" and replace the existing username with the new one.

3. Confirm Changes

   • Review the changes and click "Save changes" to confirm the new username.

Conclusion

You’ve now learned how to update a user’s name or email address, add an alias, and change their username in Microsoft 365. Remember to communicate these changes to the affected users, especially if their email address is updated, as it may affect their login and communication. For any further adjustments or questions, refer back to the Admin Center or Microsoft support resources.