แนวทางการตรวจประเมินระบบการจัดการ ISO 19011

Introduction

This tutorial provides a comprehensive guide on assessing management systems in accordance with ISO 19011 standards. It draws from a training session led by expert Thanakrit Pokhakulwat, highlighting key methodologies and best practices for effective evaluation. This is particularly relevant for those involved in agricultural standards, organic production, and food safety.

Step 1: Understand ISO 19011 Principles

• Familiarize yourself with the core principles of ISO 19011, which include:

  • Integrity
  • Fair presentation
  • Due professional care
  • Confidentiality
  • Independence

• These principles are essential for conducting effective audits and ensuring that the management systems meet the required standards.

Step 2: Prepare for the Audit

• Identify the scope and objectives of the audit:

  • Define what you are auditing (e.g., processes, departments).
  • Set clear objectives for what you want to achieve.

• Gather relevant documentation:

  • Review previous audit reports.
  • Collect policies, procedures, and records related to the management system.

• Formulate an audit plan:

  • Outline the schedule of activities.
  • Assign roles and responsibilities to team members.

Step 3: Conducting the Audit

• Engage with stakeholders:

  • Conduct interviews with key personnel to gather insights.
  • Observe operations and processes in action.

• Use a checklist to ensure all areas are covered:

  • Include criteria based on ISO standards.
  • Note any discrepancies or areas for improvement.

• Document findings:

  • Record evidence of compliance and non-compliance.
  • Ensure that documentation is clear and factual.

Step 4: Reporting Results

• Prepare the audit report:

  • Summarize findings, emphasizing both strengths and weaknesses.
  • Include recommendations for improvement.

• Present the report to stakeholders:

  • Discuss the findings and seek feedback.
  • Ensure clarity to avoid misunderstandings.

Step 5: Follow-up Actions

• Develop an action plan based on audit findings:

  • Prioritize areas that require immediate attention.
  • Assign responsibilities for implementing corrective actions.

• Schedule follow-up audits to assess progress:

  • Ensure continuous improvement in the management system.
  • Adjust plans based on previous audit outcomes.

Conclusion

This tutorial provided a structured approach to assessing management systems following ISO 19011 standards. Key steps include understanding the principles, preparing for the audit, conducting the audit effectively, reporting results, and following up on actions. For those involved in agricultural standards and organic production, applying these methods can enhance compliance and improve overall management practices. Consider implementing these steps in your next audit cycle to ensure a systematic and thorough evaluation.