CHATBOT no WHATSAPP: Como criar um robô de atendimento em 10 minutos!

Introduction

This tutorial will guide you through the process of creating a WhatsApp chatbot using Umbler Talk in just 10 minutes. This step-by-step guide is designed for anyone looking to enhance customer service through automation without needing any coding skills.

Step 1: Create a Free Umbler Talk Account

• Visit the Umbler Talk registration link: Umbler Talk Registration.
• Fill in the required information to set up your account.
• Confirm your email address if prompted to activate your account.

Step 2: Access the Umbler Talk Visual Tool

• Log in to your Umbler Talk account.
• Navigate to the visual tool for chatbot creation available on the dashboard.
• Familiarize yourself with the interface, which is designed to be user-friendly and intuitive.

Step 3: Create Your Chatbot's Decision Tree

• Start a new project by selecting the option to create a chatbot.
• Define the main purpose of your chatbot, such as handling customer inquiries or providing information.
• Use the visual interface to build your decision tree:
  • Add Questions: Input the questions your bot will ask users.
  • Set Responses: Provide the corresponding answers or actions for each question.
  • Branching Logic: Create paths based on user responses to guide the conversation.

Step 4: Test Your Chatbot

• After building your decision tree, use the testing feature in Umbler Talk.
• Send test messages to your chatbot to ensure it responds correctly.
• Make adjustments to the decision tree based on the test results to improve user experience.

Step 5: Deploy Your Chatbot on WhatsApp

• Follow the instructions provided in Umbler Talk to link your chatbot with your WhatsApp account.
• Ensure all settings are configured correctly, including message forwarding and notifications.
• Launch your chatbot and monitor its performance in real-time.

Step 6: Monitor and Optimize

• After deployment, keep an eye on user interactions.
• Gather feedback from users to identify areas for improvement.
• Regularly update your chatbot’s decision tree to enhance its functionality and user satisfaction.

Conclusion

Creating a WhatsApp chatbot using Umbler Talk is a straightforward process that can significantly improve your customer service capabilities. By following these steps, you can set up your chatbot quickly and effectively. Remember to test and optimize regularly to ensure it meets your customers’ needs. Start enhancing your customer interactions today!