How to restore your iPhone if you forgot your passcode | Apple Support

Introduction

If you've forgotten your iPhone passcode and can’t access your device, this tutorial will guide you through the process of restoring your iPhone to factory settings. This can help you regain access to your device, but be aware that it will erase all data. Follow these steps based on your iOS version or using a computer.

Step 1: Reset Your iPhone Wirelessly Using iOS 17

If your iPhone is running iOS 17, you can reset it wirelessly. Here’s how:

1. Ensure your iPhone is connected to Wi-Fi.
2. Open the Settings app.
3. Select "General."
4. Tap on "Transfer or Reset iPhone."
5. Choose "Erase All Content and Settings."
6. Follow the on-screen instructions.
   • You may be prompted to enter your Apple ID password.
   • Confirm that you want to erase your iPhone.

Tip: Make sure your device is charged or plugged into a power source during this process.

Step 2: Reset Your iPhone Wirelessly Using iOS 16 or Earlier

For devices running iOS 16 or earlier, the process is slightly different:

1. Connect to Wi-Fi.
2. Open the Settings app.
3. Select "General."
4. Tap on "Reset."
5. Choose "Erase All Content and Settings."
6. Confirm the action and follow the prompts.

Common Pitfall: If you have "Find My iPhone" enabled, you will need to enter your Apple ID and password after the reset.

Step 3: Reset Your iPhone Using a Computer

If you're unable to reset your iPhone wirelessly, you can use a computer:

1. Connect your iPhone to a computer using a USB cable.
2. Open Finder (macOS Catalina and later) or iTunes (Windows or macOS Mojave and earlier).
3. Locate your device in Finder or iTunes.
4. Select "Restore iPhone."
5. When prompted, confirm that you want to restore the device to factory settings.
6. Wait for the process to complete.

Tip: Make sure you have the latest version of iTunes or Finder installed for compatibility.

Conclusion

Restoring your iPhone after forgetting your passcode can be straightforward if you follow the steps outlined above. Remember that this process will erase all data on your device. After restoring, you can set up your iPhone as new or restore from a backup if available. If you encounter issues, consider visiting Apple's support resources for further assistance.