STUDY SKILL : UMPAN BALIK/ FEEDBACK

Introduction

This tutorial focuses on the importance of feedback in communication. Effective feedback is essential for enhancing understanding and fostering better interactions in both personal and professional settings. By learning how to provide and receive feedback effectively, you can improve your communication skills and strengthen relationships.

Step 1: Understand the Purpose of Feedback

• Recognize that feedback serves multiple purposes:

  • It helps clarify misunderstandings.
  • It provides constructive criticism to improve performance.
  • It encourages a two-way communication process.

• Consider the context in which feedback is provided:

  • Is it in a professional setting, educational environment, or personal interaction?
  • Tailor your feedback to fit the situation and the individual’s needs.

Step 2: Use the "Sandwich" Technique for Delivering Feedback

• Structure your feedback using the "sandwich" method:

  1. Start with Positive Feedback: Begin by acknowledging what the person did well.
  2. Provide Constructive Criticism: Clearly state areas for improvement, using specific examples.
  3. End with Encouragement: Conclude with positive reinforcement to motivate the individual.

• Example:

  • "You did a great job on the project presentation. However, I noticed that some data points could be explained more clearly. Overall, keep up the good work!"

Step 3: Be Specific and Objective

• Avoid vague statements. Instead, focus on specific behaviors or actions:

  • Instead of saying, "You need to improve," say, "I suggest providing more detailed explanations in your reports."

• Use objective language to minimize defensiveness:

  • Focus on observable facts rather than personal attributes.

Step 4: Encourage Dialogue

• Make feedback a conversation rather than a monologue:
  • Ask open-ended questions to invite responses, such as "How do you feel about that feedback?"
  • Listen actively to the other person's perspective and be open to their suggestions.

Step 5: Follow Up on Feedback

• Schedule a follow-up to discuss progress:
  • This shows that you care about their improvement and reinforces the feedback provided.
  • It also allows the individual to share any challenges they faced in implementing the feedback.

Conclusion

Effective feedback is a crucial component of successful communication. By understanding its purpose, using structured techniques, being specific, encouraging dialogue, and following up, you can enhance your communication skills and positively impact those around you. Consider practicing these steps in your next conversation to see the benefits firsthand.