Infinity Diagnostics & Troubleshooting | Pt. 20 Conference Properties - Graph View Tab

Introduction

This tutorial focuses on the Conference Properties within the Infinity Diagnostics tool, specifically the Graph View tab. This guide will help you understand how to analyze conference data effectively, troubleshoot issues, and make informed decisions based on the insights gathered from the Graph View.

Step 1: Accessing Conference Properties

To begin analyzing conference data, you need to access the Conference Properties.

• Open the Infinity Diagnostics interface.
• Navigate to the Conference tab.
• Select the specific conference you want to analyze.

Step 2: Exploring the Graph View Tab

Once you have accessed the conference properties, you'll focus on the Graph View tab to visualize conference data.

• Click on the Graph View tab.
• Familiarize yourself with the layout, which typically includes various metrics displayed as graphs.

Step 3: Understanding Metrics

Within the Graph View tab, you will encounter several key metrics. Understanding these metrics is crucial for effective analysis.

• Participants: Shows the number of users connected to the conference over time.
• Media Quality: Displays the quality of audio and video streams.
• Network Statistics: Includes metrics like packet loss and latency.

Step 4: Analyzing Data

After understanding the metrics, it's time to analyze the data to identify any issues or trends.

• Look for spikes or drops in participant numbers, which may indicate connectivity issues.
• Review media quality metrics to determine if there are any persistent problems affecting user experience.
• Check network statistics for any signs of packet loss or high latency.

Step 5: Troubleshooting Common Issues

If you identify any issues during your analysis, you can take steps to troubleshoot them.

• Connectivity Problems: Encourage participants to check their internet connections; suggest using wired connections where possible.
• Media Quality Issues: Recommend adjusting video resolution settings or troubleshooting hardware like cameras and microphones.
• Network Issues: If packet loss is significant, consider checking network configurations or contacting your ISP.

Conclusion

In this tutorial, you learned how to access and navigate the Conference Properties' Graph View tab in Infinity Diagnostics. By understanding key metrics and how to analyze them, you can effectively troubleshoot common conference issues, enhancing the overall user experience. As a next step, familiarize yourself with the other tabs in the Conference Properties to gain a more comprehensive view of your conference performance.