How To Fix Crowdstrike Blue Screen BSOD

Introduction

This tutorial will guide you through the steps to fix the blue screen of death (BSOD) that may occur due to an issue with CrowdStrike's software. If you've encountered a BSOD related to the file C-00000291*.sys, follow these steps to resolve the problem and restore your system's functionality.

Step 1: Boot into Safe Mode

To begin troubleshooting, you'll need to start your computer in Safe Mode. This will allow you to access your system with minimal drivers running.

1. Restart your computer.
2. As your computer starts up, press the F8 key repeatedly until you see the Advanced Boot Options menu.
3. Select "Safe Mode" using the arrow keys and hit Enter.

Step 2: Access the System Files

Once you're in Safe Mode, you need to locate the problematic file.

1. Open File Explorer by pressing Windows + E.

2. Navigate to the following directory:

   C:\Windows\System32\drivers
   

3. Look for the file starting with C-00000291 and ending with .sys.

Step 3: Rename or Delete the Problematic File

Next, you will need to either rename or delete the problematic file to prevent it from causing further issues.

1. Right-click on the C-00000291*.sys file.
2. Choose "Rename" and change the filename to something like C-00000291_backup.sys. Alternatively, you can choose "Delete" if you prefer to remove it.
3. Confirm your action if prompted.

Step 4: Restart Your Computer

After renaming or deleting the file, you need to restart your computer to exit Safe Mode.

1. Click on the Start menu.
2. Select "Restart" to reboot your system normally.

Step 5: Verify System Stability

Once your computer restarts, check if the BSOD issue has been resolved.

1. Use your computer as you normally would.
2. Monitor for any reoccurrences of the BSOD.

Conclusion

By following these steps, you should have successfully resolved the BSOD issue related to CrowdStrike's software. If the problem persists, consider reinstalling CrowdStrike or contacting their support for further assistance. Regularly updating your system and software can help prevent similar issues in the future.