Infinity Diagnostics & Troubleshooting | Pt. 22 Participant Properties - Media stream

Introduction

This tutorial focuses on the Infinity Diagnostics and Troubleshooting process, specifically regarding participant properties in media streams. It's designed for users who want to effectively diagnose and troubleshoot issues within the Pexip platform, enhancing their understanding of participant properties and media streams.

Step 1: Accessing Participant Properties

To begin troubleshooting, you'll need to access the participant properties. Follow these steps:

1. Open the Pexip Infinity Admin interface.
2. Navigate to the "Diagnostics" section.
3. Select the specific participant you want to analyze from the list of active participants.

Practical Advice

• Ensure you have the correct permissions to access diagnostic tools.
• Familiarize yourself with the interface to navigate quickly.

Step 2: Reviewing Media Stream Information

Once you have selected a participant, the next step is to review their media stream information.

1. Locate the "Media Stream" tab in the participant properties.
2. Examine the details such as:
   • Stream type (video/audio)
   • Resolution
   • Bitrate
   • Packet loss

Practical Advice

• Look for unusual values in bitrate and packet loss, as these can indicate potential issues.
• Compare the data against expected performance benchmarks.

Step 3: Analyzing Connection Quality

Understanding the connection quality for the participant is crucial for troubleshooting.

1. Access the "Connection Quality" section.
2. Check metrics like:
   • Jitter
   • Latency
   • Round-trip time (RTT)

Common Pitfalls to Avoid

• Don't overlook the importance of latency; high latency can severely impact call quality.
• Be aware that jitter can vary; consistent high jitter is more problematic than occasional spikes.

Step 4: Identifying Issues with Media Configuration

Sometimes, issues stem from incorrect media configurations. To verify:

1. Go to the "Configuration" section of the participant properties.
2. Check settings such as:
   • Codec used
   • Audio/video settings

Practical Advice

• Ensure that the codecs and settings align with the Pexip platform's specifications for best performance.

Conclusion

In this tutorial, we covered how to access participant properties, review media stream information, analyze connection quality, and identify media configuration issues. By following these steps, you can effectively diagnose and troubleshoot participant issues within the Pexip platform. For further troubleshooting, consider exploring additional diagnostic tools provided in the Pexip interface or consulting the Pexip documentation for advanced configurations.