Berorientasi Pelayanan

Introduction

This tutorial is designed to help you understand and implement the core values of ASN BerAKHLAK (Amanah, Kompeten, Harmonis, Loyal, Adaptif, Kolaboratif) as part of the Service-Oriented Training. The concepts covered are relevant for public servants and aim to enhance service delivery in accordance with the values outlined in Indonesia’s civil service reform.

Step 1: Understand the Core Values of ASN BerAKHLAK

Begin by familiarizing yourself with the six core values that define ASN BerAKHLAK. These values serve as the foundation for professional behavior and service delivery:

• Amanah: Trustworthy and accountable in all actions.
• Kompeten: Skilled and knowledgeable in your field.
• Harmonis: Fostering a harmonious environment in interactions.
• Loyal: Committed to the organization and its mission.
• Adaptif: Flexible and responsive to change.
• Kolaboratif: Working collaboratively with others to achieve common goals.

Practical Tip: Reflect on how these values apply to your daily work and decision-making processes.

Step 2: Implementing the Values in Daily Work

To effectively embody these core values, integrate them into your daily tasks. Here’s how:

1. Trustworthiness (Amanah)

   • Take responsibility for your actions and decisions.
   • Communicate openly with colleagues and stakeholders.

2. Skill Development (Kompeten)

   • Pursue continuous learning opportunities (e.g., workshops, online courses).
   • Seek feedback to identify areas for improvement.

3. Promote Harmony (Harmonis)

   • Encourage a positive team atmosphere.
   • Resolve conflicts constructively.

4. Show Loyalty (Loyal)

   • Align your actions with the organization’s goals.
   • Support your colleagues and superiors.

5. Be Adaptive (Adaptif)

   • Embrace change and be willing to learn new processes.
   • Stay informed about updates in policies or procedures.

6. Collaborate Effectively (Kolaboratif)

   • Engage in team projects and share responsibilities.
   • Foster partnerships with other departments for better outcomes.

Common Pitfall to Avoid: Neglecting to communicate can lead to misunderstandings. Always ensure that you are transparent with your intentions and actions.

Step 3: Engage in Continuous Improvement

Commit to a cycle of self-assessment and improvement. Follow these steps:

• Self-Assessment: Regularly evaluate your adherence to the core values.
• Solicit Feedback: Ask colleagues for input on your performance.
• Set Goals: Define specific, measurable objectives for personal and professional growth.

Real-World Application: Use performance reviews as an opportunity to discuss how you embody ASN BerAKHLAK values and seek ways to improve further.

Conclusion

By understanding and embracing the ASN BerAKHLAK core values, you can significantly enhance your service delivery and professional integrity. Remember to integrate these values into your daily work, engage in continuous improvement, and foster a positive work environment. As a next step, consider participating in related workshops or training sessions to deepen your understanding and application of these principles.