How to fix Surface Pro 8 / 9 / X keyboard not working

Introduction

This tutorial provides a comprehensive guide to fixing keyboard issues on the Surface Pro 8, 9, and X. If your keyboard or type cover is not functioning properly, following these steps will help you troubleshoot and resolve the problem effectively.

Step 1: Check Hardware Connections

• Ensure the type cover is securely attached to the Surface Pro.
• Disconnect and reconnect the type cover:
  • Detach the cover from the device.
  • Clean the connector pins on both the device and the type cover.
  • Reattach the type cover firmly until you feel a click.

Step 2: Restart Your Device

• Perform a simple restart to refresh the system:
  • Press and hold the power button until the power menu appears.
  • Select "Restart" or turn off the device and turn it back on after a few seconds.

Step 3: Update Device Drivers

• Ensure your keyboard drivers are up to date:
  • Go to "Settings" > "Windows Update."
  • Check for updates and install any available updates.
• You can also manually update drivers:
  • Right-click on the Start menu and select "Device Manager."
  • Expand the "Keyboards" section, right-click on your keyboard device, and select "Update driver."

Step 4: Run the Keyboard Troubleshooter

• Utilize Windows built-in troubleshooter to diagnose keyboard issues:
  • Go to "Settings" > "Update & Security" > "Troubleshoot."
  • Click on "Additional troubleshooters" and select "Keyboard."
  • Follow the on-screen instructions to complete the troubleshooting process.

Step 5: Check for Windows Updates

• Make sure your operating system is up to date:
  • Navigate to "Settings" > "Windows Update."
  • Click on "Check for updates" and install any pending updates.

Step 6: Reset Your Surface Device

• If issues persist, consider resetting your Surface Pro:
  • Go to "Settings" > "System" > "Recovery."
  • Under "Reset this PC," choose "Get started" and follow the prompts.
  • Opt for keeping your files if you want to retain personal data.

Conclusion

By following these steps, you should be able to diagnose and fix keyboard issues on your Surface Pro 8, 9, or X. If the problem continues, consider reaching out to Microsoft Support for further assistance. Regularly updating your device and checking connections can prevent future issues.