Infinity Diagnostics & Troubleshooting | Pt. 26 Support Log File Overview

Introduction

This tutorial provides an overview of the support log file in Infinity Diagnostics, which is essential for troubleshooting and maintaining optimal performance in your Pexip environment. Understanding how to utilize these logs can significantly enhance your diagnostic capabilities and troubleshooting efficiency.

Step 1: Accessing the Support Log File

To begin troubleshooting, you need to locate the support log file. Follow these steps:

1. Log into the Pexip Management Interface:

   • Use your administrative credentials to access the interface.

2. Navigate to the Diagnostics Section:

   • Look for the section labeled “Diagnostics” on the dashboard.

3. Select Support Logs:

   • Within the Diagnostics area, find and click on “Support Logs” to view the available log files.

Step 2: Understanding Log File Structure

Once you have accessed the support log file, it’s essential to understand its structure for effective troubleshooting. Key components include:

• Timestamps: Indicate when the events occurred, helping to correlate with user reports or issues.
• Log Levels: Categorized by severity (e.g., INFO, WARNING, ERROR) to prioritize issues.
• Event Descriptions: Provide details about specific actions or errors, aiding in diagnosis.

Step 3: Analyzing the Log File

After familiarizing yourself with the log structure, analyze the contents for relevant information. Here are some tips:

• Filter by Log Level:

  • Focus on ERROR or WARNING entries first, as these indicate potential issues.

• Search for Specific Keywords:

  • Use the search function to find specific terms related to the problem you are investigating.

• Review Related Events:

  • Look at events that occurred around the same timestamp for context, which can help identify the root cause.

Step 4: Exporting the Log File

If you need to share the log file for further analysis or support, follow these steps to export:

1. Locate the Export Option:

   • In the support logs section, find and select the “Export” button.

2. Choose the File Format:

   • Select a suitable format (e.g., CSV or TXT) based on your needs.

3. Download the File:

   • Click on the download link to save the log file to your local machine.

Step 5: Utilizing the Log for Troubleshooting

With the support log file in hand, you can proceed to troubleshoot effectively:

• Cross-Reference with Documentation:

  • Use Pexip’s knowledge base or support documentation to interpret specific log entries.

• Engage with Support Teams:

  • If issues persist, provide the exported log file to support teams for advanced troubleshooting insights.

Conclusion

By following these steps, you will be well-equipped to access, understand, and analyze the support log files in Infinity Diagnostics. This knowledge is crucial for diagnosing and resolving issues in your Pexip environment. As a next step, consider familiarizing yourself with additional troubleshooting tools and resources available through Pexip to further enhance your diagnostic skills.